A Journey of Artistic Vision and Technical Mastery

• Customer sales/repairs, Phone support and remote desktop support.
• Software support for Quickbooks, Microsoft Office Suite (inc. O365), Adobe Suite, OS33 cloud apps, AppRiver, MimeCast, Acronis, VSA/Kaseya, ConnectWise. NinjaOne,
• Support for operating systems Microsoft Windows Vista, 7, 8/8.1,10,11 Windows XP/7 embedded. Mac OS 8-26. iOS and Android, Windows Server 2008r2, 2012r2, 2016, 2025
• VMWare and Hyper-V server management
• Virus and malware/spyware removal
• Hardware troubleshooting, laptop and desktop repair
• Hard disk drive/solid state drive cloning
• Data recovery and backup configuration
• Custom computer builds
• Remote desktop support
• Network setups installation of patch panels, routers, switches, hubs, and firewalls
• 3D Design/Modeling as well as 3d printing and maintenance of printers.

Waystone Health and Human Services – August 2022 – March 2026 (Lawrence, MA)

Senior Systems Administrator: Running the help desk with everything from tier 1 to NOC support. This includes password resets, application assistance, training on new software for staff, and all the way up to new server build out and migration to new hardware with minimal downtime. Worked with departments to improve workflow and automation for repetitive tasks. Repairing and rebuilding MAPs access database till replacement is chosen. Maintaining backups for servers locally, in disaster recovery location and cloud storage. Took lead of audio/video setups for all staff meetings. Setup conference rooms for simple plug and play for any type of hardware connection. Creation of customized system images and updates for immediate deployment on workstations and mobile devices. Manage computer and mobile systems with NinjaOne with extensive automation and updating without end user disruption.

Creation and usage of 3D Printing for assistive technologies for Waystone's guests/residents for ease of living with disabilities in a non-compliant world

NHTI – March 2021 – August 2022 (Concord, NH)

Technical Support Specialist II: Working as an initial point of contact for help desk requests via email, phone, and ticketing system. Triage, resolves, or escalates issues as required. Created and maintain detailed documentation of system installations and changes. Coordinated with faculty to create and deploy customized operating system and application configurations to student computer labs. Assisted end-users with proper use of computer systems; conducted training when required. Create, capture, and deploy custom desktop computer images for staff, classrooms, and computer labs. Took lead of audio/video technology and events on campus, with video and audio editing and mixing.

NHIA/New England College – September 2018 – March 2021 (Manchester/Henniker,NH)

Help Desk III: Maintain security door systems (Kryptos and HubMan), Zoom Admin and Zoom Rooms as well as maintaining and managing webinars, meetings and documentation and support for Zoom, with creation of over 30 hours of videos and zoom technical support, Windows XP,7,8,8.1,10 support. Windows Server 2013, Windows SBS, Azure AD support, Office 365 Support, Also provided support in applications such as SCAN, Canvas, Banner, and Blackboard. Password resets, Mac OS 10.13-10.15. Support and repair of students laptops, Mac lab support/creation. WiFi configurations, Assisted in creation and management of Microsoft Stream video channels for internal use. Migration and support of Data as a SharePoint Admin from older workstations and servers that were bound for decommission. Onsite support of Apple TVs and projectors and monitors for in class presentations. Video editing and content creation for the marketing department and other various classes. Remote technical support via Zoom

CIS Technical Services – June 2015 – September 2018 (Nashua, NH)

MSP Help Desk: Maintain and configure workstations via Remote desktop support. Workstation support XP, 7, 8, 8.1, 10. Server 2003, 2008, 2008r2, 2012, 2012r2, 2016. Exchange support as well. Configured new users for cloud app usage. New local/domain user accounts. PW resets. Virus removal. Data backup and recovery, including backup server deployment and configuration. Spam filtering and adjustments. Sonicwall Firewall management and deployment. Sophos AV and firewall configurations and mass/batch deployments. Extensive documentation creation for ITGlue.

NCR – April 2014 – June 2015 (Concord, NH)

Hospitality Help Desk: Configuring and repairing servers for restaurant databases. Point of sales terminal support. Credit card settlement support. Virus removal. Windows support and configuration.

Grolen Communications – June 2011 – April 2014 (Manchester, NH)

Repair Technician: Repairing computers - From virus removal to complete system overhauls I can do it! Hardware replacement to backing up data and reloading systems to factory like settings and then reloading data back on systems. PC Mac support. PF-sense setups. Help desk and customer phone support.

Various temp and part time jobs June 2007 – June 2011

From general home computer support to troubleshooting hardware/software. Worked on film projects. Website creation and general jobs.

Dancing With the Stars (2010) Production Assistant - Worked with California crew locally in Manchester, NH to assist in recording secondary footage for special presentation during Season 11, Episode 10. https://www.imdb.com/title/tt1721520/?ref_=ttep_ep_10

Mystery Team (2009) Property Master - Provided props for filming of short for Comic-Con 2009. Created and built Comic-Con booth.

Mystery Team (2008) Assistant Property Master - provided and built various props throughout production. Assisted in set decoration when needed. (IMDB profile page) https://www.imdb.com/name/nm3073700/?ref_=fn_t_2

Grolen Communications – June 2005 - June 2007 (Manchester, NH)

Lead Repair Technician: Repairing customer systems. Along with repairing any number of systems, either PC(Windows 7, 8, Server 2013,FC5), MAC (8.4-10.4), and servers. I handle building custom systems for any number of clients. Inventory control, and handle customer service, along with receiving product. I take time out to help out customers who are in the market for a new system and tailor it to their exact specifications and/or needs.
 

Education:

Art Institute of Pittsburgh – Associate Degree in Industrial Design and Technology – 2003

Manchester High School West – Diploma – 1999

Accolades: 

Runner up of Employee of the Month for August 2025 (Waystone Health and Human Services)